> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://msofficestore.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Windows 10 Installation failed - Solution

Windows 10 Installation failed – [Solution]


![](https://storage.crisp.chat/users/helpdesk/website/221ef71b481e7e00/1_yrpmu4.png)

| Check out the video Instruction at the bottom ([Click here to watch the video instructions](https://youtu.be/9_8UMEmkdHk))

Solution: This is a common error when you try to upgraded from older version Windows to 10.

1.	Search on the start search bar **(Press F2 to get the search bar)** for “CMD”, right click on it and select “Run as administrator” (**Please make sure to open the CMD as admin**)

![](https://storage.crisp.chat/users/helpdesk/website/221ef71b481e7e00/2_1yq6d1p.png)

2.	Type “slmgr -upk” and press enter, then type “slmgr -cpky” press enter button again (**There is a space between the "slmgr" and the "-" **)

![](https://storage.crisp.chat/users/helpdesk/website/221ef71b481e7e00/3_o5wej1.png)

3.	Now Go to your Local drive C and look for “ESD” Folder

![](https://storage.crisp.chat/users/helpdesk/website/221ef71b481e7e00/4_l22hl.png)

4.	Make a new folder in C Drive and move that “ESD” Folder inside that new folder

![](https://storage.crisp.chat/users/helpdesk/website/221ef71b481e7e00/5_18rocns.png)


![](https://storage.crisp.chat/users/helpdesk/website/221ef71b481e7e00/6_hg8mm4.png)

5.	Now Go to New Folder > ESD > Windows, you will see “setup” file there

![](https://storage.crisp.chat/users/helpdesk/website/221ef71b481e7e00/7_nxb2dz.png)

6.	Double click on the “setup” file
7.	Click “Change how windows setup downloads updates” 

![](https://storage.crisp.chat/users/helpdesk/website/221ef71b481e7e00/8_1uorr7y.png)

8.	Select “Not right now” and click Next

![](https://storage.crisp.chat/users/helpdesk/website/221ef71b481e7e00/9_4d109f.png)

9.	Enter your purchased key and click next

![](https://storage.crisp.chat/users/helpdesk/website/221ef71b481e7e00/10_1kv55oz.png)

10.	Accept the Terms condition

![](https://storage.crisp.chat/users/helpdesk/website/221ef71b481e7e00/11_gyctt9.png)

11.	Click on “Install” Button

![](https://storage.crisp.chat/users/helpdesk/website/221ef71b481e7e00/12_1tmnzhe.png)

12.	It will begin the installation process and complete all the necessary steps automatically for you.
13.	It may take around 10 to 20 min (Depend on computer power) to complete the full process, don’t worry if it takes more than that, that’s usual as well.

| Video Instruction 

${youtube}[Windows 10 Installation has failed - Complete solution](9_8UMEmkdHk)