Cancellation & Refund Policy?

If the licence number/key does not work or if this is defective, and if we have failed to help you with the license issue and we cannot fix this for you via remote control or with any other means as a sign of our confidence we have a 100% Money Back guarantee.

For any other type of cancellations due to the nature of our products and to avoid any fraudulent orders if you have already received the activation code you can ask for exchanges only and voucher credit which will be applied as long as the customer notifies via email at support@msofficestore.uk the electronic voucher credit can be used in our store and can also be used as a gift voucher.





Should you have a request based on the criteria stated above all you need to do is ask for a refund by sending us an email with the name of tech staff that has assisted you, original order number to support@msofficestore.uk and provide us with your full name, full address order number, original payment method; once we receive your email we will process the request!!! Please note that requests are processed by our customer service team (Monday to Friday ) and we need an estimated 48 hours if your request is sent over the weekend please take into account the weekend as customer service works Monday to Friday .

Updated on: 14/05/2022